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4 Star MV1 missing from Freedom Crystal

InqoslyInqosly Posts: 5
in General Discussion
5 pulls, no 4 star MV1 in the spin animation. Must not be available... Way to go
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    MustangjonMustangjon Posts: 1,146
    Im sure we will be told they are in the crystals just visually you don't always see them, just like everyone that spent money on cinema crystals to later be told they weren't there it was the wording
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    DirculesDircules Posts: 509
    edited July 2017
    Nobody here either. Not seen it, nor pulled it. And I'm sure there were significant amount of crystals bought ...
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    SouthernslamSouthernslam Posts: 25
    20 crystals. 2 3*s. No 4* MV1 in any animations. Seems to be a lot lower drop rate on these than past featured crystals. Should have been​ something we were told about in advance.
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    MustangjonMustangjon Posts: 1,146
    Until someone posts a screenshot of a 4* mv1 being pulled today before it can be fixed and said it was working as intended, I declare bs
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    DirculesDircules Posts: 509
    I'm fairy sure it can be fixed in a matter of minutes, pushing a single line to a database somewhere and it'll just work. Would be nice if they own up to it and let us re-try.
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    vucachonvucachon Posts: 30
    animations of spinning crystals are only for visuals. it doesnt represent your chances or what is available for you to pull. Right when you click open or put the crystal in the area to spin, your bot is already determined. even if you skipped right over a 4*, it doesnt mean that you almost got it.

    But yeah, we cannot prove any type of wrong doings unfortunately.
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    AevumAevum Posts: 1
    Even if the animation doesn't show all the time, the odds of 20 pulls all not showing him in the animation are remote
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    DirculesDircules Posts: 509
    vucachon wrote: »
    animations of spinning crystals are only for visuals. it doesnt represent your chances or what is available for you to pull. Right when you click open or put the crystal in the area to spin, your bot is already determined. even if you skipped right over a 4*, it doesnt mean that you almost got it.

    But yeah, we cannot prove any type of wrong doings unfortunately.

    That is the official theory. The logical thing would be to pull the picture frames randomly from available bots. That means in theory it's possible for a specific bot not to be seen in an animation. However, nobody seeing the feature bot? Odds on that are practically zero.
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    veloceveloce Posts: 3
    Kabam did something wrong with this crystals.
    Everyone is not seeing any animation of 4* MV1 in there...this odds is zero. I hope Kabam will realize this situation asap and don't lie to us
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    vucachonvucachon Posts: 30
    vucachon wrote: »
    animations of spinning crystals are only for visuals. it doesnt represent your chances or what is available for you to pull. Right when you click open or put the crystal in the area to spin, your bot is already determined. even if you skipped right over a 4*, it doesnt mean that you almost got it.

    But yeah, we cannot prove any type of wrong doings unfortunately.

    why would anyone flag this comment? lol. loser, whoever you are
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    MAMILMAMIL Posts: 48
    So you guys are saying I shouldn't waste money on these?
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    vucachonvucachon Posts: 30
    MAMIL wrote: »
    So you guys are saying I shouldn't waste money on these?

    it's all a gamble. some score. some don't.
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    NightchrisNightchris Posts: 96
    MAMIL wrote: »
    So you guys are saying I shouldn't waste money on these?

    No don't waste your money until this is fixed. They do one thing right and ruin 10 other things at the same time
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    BigbowlrBigbowlr Posts: 121
    2 crystals no 4* mv1 in the animation. Really want my 300 units back but I know support won't do anything and I'm not in the mood for a copy paste response
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    Bacon_33Bacon_33 Posts: 11
    Someone just pulled a 4* mv1. I think they just added him. I logged a ticket earlier. Not fair for the people that purchased before mv1 added or magically added
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    MustangjonMustangjon Posts: 1,146
    Bacon_33 wrote: »
    Someone just pulled a 4* mv1. I think they just added him. I logged a ticket earlier. Not fair for the people that purchased before mv1 added or magically added

    Yeah we just all had incredibly bad rng that no one pulled him for 3 hours till complaints rolled in

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    BigbowlrBigbowlr Posts: 121
    So no one gets a whiff of him for 3 hours and complaints roll in and you guys decide to ninja fix the crystals. There had better be free crystals given out to the players who opened the broken crystals
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    BumblebeeBumblebee Posts: 581
    To say I was happily aniticpating a Bumblebee Arena, this is rather disheartening to hear...
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    MustangjonMustangjon Posts: 1,146
    Kabam Miike wrote: »
    Hey Guys, sorry about the slow reply on this one. We didn't want to reply until we've gotten all of the details down pat.

    It looks like there was actually an issue with the Freedom Crystal, and 4-Star Optimus Prime MV1 was not included in the pool of available bots. This was our bad, and we've since pushed a fix that put him in to the crystal.

    For all of our Commanders that purchased the Freedom Crystal before 11:40 am PDT, we'll be sending you all of those Crystals again so you have a chance at the bot you were going for. It'll take us a few hours to gather this data, so you may not get the crystals until tomorrow, but we will aim to have them out as soon as possible.

    We're really sorry about the confusion we may have caused with this and will definitely work to ensure that it does not happen again in the future.

    Thanks for owning up, speaking of remember the mixmaster issue was same on release day, support told us they were coming up with solution to no longer message them, and they would get back to us.


    Still waiting after they closed all our tickets
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    DirculesDircules Posts: 509
    Kabam Miike wrote: »
    Hey Guys, sorry about the slow reply on this one. We didn't want to reply until we've gotten all of the details down pat.

    It looks like there was actually an issue with the Freedom Crystal, and 4-Star Optimus Prime MV1 was not included in the pool of available bots. This was our bad, and we've since pushed a fix that put him in to the crystal.

    For all of our Commanders that purchased the Freedom Crystal before 11:40 am PDT, we'll be sending you all of those Crystals again so you have a chance at the bot you were going for. It'll take us a few hours to gather this data, so you may not get the crystals until tomorrow, but we will aim to have them out as soon as possible.

    We're really sorry about the confusion we may have caused with this and will definitely work to ensure that it does not happen again in the future.

    Thanks. And this is probably pushing it, but what about some free 4* shards in the mail as well as an apology? Cost me a lot of frustration and time. Would appreciate a gesture.
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    MustangjonMustangjon Posts: 1,146
    edited July 2017
    Lol

    Your getting double your crystals so whatever u got first round will be freebies

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    MaxBebopMaxBebop Posts: 481
    Someone is gonna get fired.
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    SouthernslamSouthernslam Posts: 25
    Awesome. Very pleased that they owned up. While it wouldn't have been ethical, they could have just fixed and not compensated. Big props to Kabam.
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    Kabam MiikeKabam Miike Posts: 1,892
    Southernslam wrote: »
    Awesome. Very pleased that they owned up. While it wouldn't have been ethical, they could have just fixed and not compensated. Big props to Kabam.

    While we were going through many options of what we could do (hence it taking a while for our reply), that wasn't one of them :smile:
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    Ray94Ray94 Posts: 41
    Hey Mike I bought 30 Crystals today at around 1:50pm EST, does that mean ill get a shot again for all 30 again? Just to clarify that it wont just be 10 thanks
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    DirculesDircules Posts: 509
    Mustangjon wrote: »
    Lol

    Your getting double your crystals so whatever u got first round will be freebies
    As I said, pushing it :) I guess the ore from my 30 2*s is my bonus!

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    Mufc14Mufc14 Posts: 643
    Mv1 wasn't there even after 11:40 am PDT,
    I opened 10 crystals & didn't see him, got 10 2* bots.
    You must refund us all.
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    Manuel1212Manuel1212 Posts: 10
    Kabam Miike wrote: »
    Hey Guys, sorry about the slow reply on this one. We didn't want to reply until we've gotten all of the details down pat.

    It looks like there was actually an issue with the Freedom Crystal, and 4-Star Optimus Prime MV1 was not included in the pool of available bots. This was our bad, and we've since pushed a fix that put him in to the crystal.

    For all of our Commanders that purchased the Freedom Crystal before 11:40 am PDT, we'll be sending you all of those Crystals again so you have a chance at the bot you were going for. It'll take us a few hours to gather this data, so you may not get the crystals until tomorrow, but we will aim to have them out as soon as possible.

    We're really sorry about the confusion we may have caused with this and will definitely work to ensure that it does not happen again in the future.

    Miike,

    I opened another 12 more crystals after you said it was fixed but I still didn't see a single 4 star MV1. This is so frustrating. I don't mind spending even more as long as I get a fair chance but not seeing him as a 4* version at this time is really annoying. During UM crystal I let go of it but this one is too much.
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