alliance rewards missing

Terminal

clicked claim, checked and no shard crystals are showing up.

Kabam Tenebrous

Hey Terminal, I'm sorry to hear you're not seeing the Alliance rewards. Since we're not seeing a lot of other players in the forums with this issue, it may be that you've either missed them when claimed or it may be an account specific issue. Can you please contact our Support Team? They'll be able to review your account and assist further!

You can contact support from the game by tapping on the Gear shaped icon in the top left corner of your base screen, and then on the support button.

Terminal

Forgotten ruins crystal shards are not appearing in the crystals tab. I didn't count to see if the minor things like gold were added.

Mustangjon

Did you look in shards because you don't get full crystals well at least shatterland ones

TWE10

Same thing is happening for our alliance (hoots). Everyone got the alliance shards notification but we got no reward. Please fix .

MONSTER

Same here for me and my alliance in The forgotten map. Got the mail saying rewards are in and claim but when you click you get nothing. Already sent ticket and was told the rewards were claimed, which I know but they are not appearing. I sent the team SS of my shards that shows I have zero crystal shards from the AM. Hope this gets fixed soon and I get all the rewards I've missed out on from previous AMs.

Kabam Miike

Hey Guys,

We are looking into this right now! There seems to have been an issue that is causing players that should have gotten Forgotten Ruins Crystal shards from being able to get them. We're on the case!

Terminal

Kabam Miike wrote: »

Hey Guys,

We are looking into this right now! There seems to have been an issue that is causing players that should have gotten Forgotten Ruins Crystal shards from being able to get them. We're on the case!

Thanks Mike for the confirmation and fast response