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Didn't get my reward
Grandaddy313
Posts: 75
Bought a $50 gift card and didn't received a 3* optimus prime pack. False advertising.
Tagged:
-1
Comments
You've got to go to settings (top left cog) then click support (bottom right)
I’m sorry to see you didn’t get what was promoted to you! We can’t get this resolved here on the forums, but our support team definitely can. If you haven’t followed the suggestion made by Trailfire, I would highly recommend it. In the meantime, I’m going to take this to the team and make sure this is brought to their attention!
Can you provide us with your in-game username? (On the chance it isn't your forum username.) If it isn't and you would rather not share it publically, please feel free to send it to me in a message. We want to make sure we're looking into the right account so we can figure out what's going on. This promotion definitely should have provided you with Optimus.
Let me know as soon as you can! Thanks!