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Bravo! Mike and Kabam
DAVID_HOWELL
Posts: 40
Perfect response to these isssues this morning. Kabam you attacked the issue fixed it and didn’t make the players feel like some how it was their fault. I am blown away with how good the response is to the bad morning in TFTF. You deserve a big THANK YOU. To players who don’t or haven’t played MCOC. this stuff happens a lot. It’s to be expected but if Kabam responds like this we should all be patient. I am very impressed.
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I'm pretty sure you're being sarcastic, so could you explain why you believe we didn't take full responsibility for this situation?
One is the tangible issue of the game not working properly. something broken has been disabled while it's being fixed and lost items etc being returned. That's fairly standard and kind of the bare minimum to keep things intact.
The second issue is more abstract and is about the effect on players. People's time has been wasted. Schedules have been completely thrown off and people have had to go through confusion and frustration not understanding what is going on when the purpose of this app is to bring pleasure.
I feel like this second issue gets ignored every time there's a problem. Whether it's a minor inconvenience or a gigantic game breaking problem. It would be nice to see some acknowledgement and value placed on our time and the negative experience we've had to go through.
Your biggest spenders are the ones inconveniencing themselves the most to get AM started on time, some have to disrupt their sleep schedules to do so to be competitive, they now have to do it for an extra day, and wasted their time on this first day when they didn't need to, and it was not fun at all for anyone. This kind of solution doesn't acknowledge this part of the problem at all.
The fact that the original poster thinks things being broken is to be expected and actually getting it fixed is amazing and a perfect response actually speaks volumes for how low the bar has been set due to past experiences.
Sorry, but for me a working game is to be expected, not a broken one. Communication and fixing problems is standard and compensating players for their lost time and negative experience is a perfect response.
My time is not worth nothing and a terrible experience shouldn't be ignored.
I’m 100 percent sincere I real am impressed with this game. I appreciate your handeling of it. Off the subject I just experienced the randomized effect is that being looked at.
I asked because i am not sure if game has been reset yet and I still do not have the correct number of megatron chips in my inventory.
P.S. I had also mentioned this is an earlier forum thread.
Miike, and the other forum mods, their job is to be communicators, and to that effect they do an amazing job.
We get extremely frequent and personal direct communication from them with fantastic levels of detail, like the spreadsheet and stuff is something Miike would have to do personally.
There is no doubt in my mind that they give us the full amount of information they're allowed to give.
And this is not the only forum they have to spend time on. We're 'smaller' than mcoc but I've never felt like we get less attention or get neglected.
I'd definitely be first to congratulate them on the job they're doing. The guys that decide what they can say and decide how to resolve issues though, managers I guess, that could do with improving.
Having to be the firewall and taking everyone's abuse is not an enviable position at all.
But as Terminal said, if the bar is this low to expect the game for not functioning properly and getting a fix or a bandaid solution, it just speaks volumes at how incompetent the lead game designer, lead network engineer, or even testers are whenever such things arise. Like it or not, despite the scale of this game globally and how complex Kabam may make it sound, there various competitors out there with just as complex and scaled products that function the way they are intended to be. This is not a satisfactory excuse especially when they have dropped the ball on so many occasions when content or a patch is released. There's a reason why there is a meme about Kabam fixing one issue, then 6 more take its place. That needs to be addressed, and I will praise Kabam as a whole when that is solved. Until then, I just feel bad for @Kabam Miike and co for dealing with whatever outrage may spring up as a result of incompetence.
Hmmmm maybe they could bring back the Saturday crystal arena... And the old ranking rewards
Just wait till you get to SoundWave then get back to me...
That bug in particular is by far the most galling... a bad rollout can happen, issues with a new A.M. map and several new nodes, sure...
But the SoundWave bug proves something to me without a shadow of a doubt... no testers ran through the content before pushing it live. Literally every single member of my alliance has run into it, and I’m assuming the same is true for just about every top 10 or 20 alliance...
Did a tester play through an go... hmmm 600k damage... yep, that looks about right? Or did nobody frankly test it. I know which one I’m leaning towards...
So much for the flak Kabam takes, and so much of the BS Mike has to put up with, would all go away with better QA.
I got slapped too...
I guess that's how Ironman felt....Tony Stark voice "damn mods"
I’m actually willing to believe they tested it. And it passed. And worked correctly. But also believe that their test environment and dev environment are so wildly different from the actual game servers that whatever they do test is so (clear and proven over and over) pointless that they might as well not bother.
If you read any of these, you would know that these bugs weren't necessarily due to lack of playtesting.
They were due to server update issues, and not getting all the math, art, and new content into all of the servers, causing all kinds of different freaky intermittent errors, depending on what server you were playing in.
Test environment has to imitate live environment otherwise it defeat its purpose. So I believe they either don't have one, or have a test environment that is configured wrong (how? lol).
They obviously didn't, and here we are.
Oh, so they tested it - they just didnt test it in the environment that it was going to be played in.
Makes sense to me!
Probably something like this... Just a little light humour for the dev team
Could you really blame the testing at that point?
I'm the first to jump on Kabam when they say "we tested all this" and then it doesn't work, but this scenario is wildly different than most.
In general, during a “go live” release, major disruptions are unacceptable for a non-tangible, consumer entertainment experience product that requires the amount of money spent by the top teams. Equipment failures, and human errors, should be expected - but the processes in place to address these incidents appear, at least to most players, as ineffective or inadequate. Also, while nice and appreciated, written apologies only go so far. Some type of meaningful reparation should be made to players for this week’s inconvenience.
I do appreciate Kabam, and especially the forums reps (shout out to @Kabam Miike
However, I hope the executives in charge do not take for granted the investments made by players.
I think in general this is not what it is about.
And did you take full responsibility?
You waited two hours two make any sort of official announcement (last time it was 1 hour), it may seem like nothing but when you have several players sitting around waiting for it to work and not get any official response and it happens every time, you start to question why you would not have just one guy to sit around and respond somewhat sooner than you do
Furthermore you did not just respond, at the same time, you made a thread to threaten alliances with punishment for exploiting a bug that made them get extra points for fighting 1-2 fights. Caused by an error you made and that have existed for months now, that “exploit” have been there every time there have been problems with AM, why address it there, to shut people up and worry if we would get punished? People wanted to play and instead of just sticking to the issue, you choose to focuse on something that you could fix by resetting AM which you somehow finally figured out, bravo for that.
You discovered the resetting of AM.
And another reason why people rarely write more is that you seem to be quick to suck up to any threat praising you but as soon as there is valid criticism, you are no where to be found.
I beat SoundWave before the the bugs were fixed and am almost 100 percent on expert... just getting back to you thanks for playing