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I cant seem to talk in chat or alliance chat
Shockwaves_jdjcjdjx
Posts: 105
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Chat bans can be temporary (lasting from 1 to 3 days) or possibly permanent. Chat bans occur when a user is violating the Terms of Service, which includes the general guidelines similar to those in the Forum Rules (such as: profanity, flooding, spamming, insults, excessive non-game related conversation as a few examples). An in game chat ban will affect every area of chat including private, global, alliance, etc…
The moderation team does not have access to in-game accounts, therefore we are unable to verify if this was in fact a chat ban or not. For account specific issues, please contact the Support team as they will be better equipped to advise in this situation.
You can contact Support from the game by tapping on the Gear shaped icon in the top left corner of your base screen, and then on the Support button.