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Changing in-game name

I was trying to change my in-game name, so I reached Kabam support.
And they gave me this crazy info check.
I had to go through my google purchase history to see what was the first two purchases, and when I created my Kabam ID, I even had to tell them where I live.
I did this 2 times, for hours, and they said it was just wrong.
This is crazy.
I started this game year ago, played just a bit, and then returned recently and having fun.
I created new kabam ID to login and probably that's the part where they're saying nah.
I know security of personal infos and accouts are top priority, since I've been though for hours.
But all this for just changing name?
This is easily the craziest verification process I've ever faced online.
They could just put it in the game so we can change, or heck, make it a ticket that costs 100 energon or something so I won't even give a piece.
I love this game. I love the storyline and design, I like how Kabam showing up in forum.
One of the best transformers games I've played, definitely the best for mobile.
But the support part drives me crazy.
I won't mind getting hit by auto reply emails, but this is just a troll.
And they gave me this crazy info check.
I had to go through my google purchase history to see what was the first two purchases, and when I created my Kabam ID, I even had to tell them where I live.
I did this 2 times, for hours, and they said it was just wrong.
This is crazy.
I started this game year ago, played just a bit, and then returned recently and having fun.
I created new kabam ID to login and probably that's the part where they're saying nah.
I know security of personal infos and accouts are top priority, since I've been though for hours.
But all this for just changing name?
This is easily the craziest verification process I've ever faced online.
They could just put it in the game so we can change, or heck, make it a ticket that costs 100 energon or something so I won't even give a piece.
I love this game. I love the storyline and design, I like how Kabam showing up in forum.
One of the best transformers games I've played, definitely the best for mobile.
But the support part drives me crazy.
I won't mind getting hit by auto reply emails, but this is just a troll.
2
Comments
I feel like I'm in a Vault Tech experiment.
DO NOT MENTION THAT GAME
You're fine man
And before you know it, we and the game will be cryogenically frozen for 200 years.
And I'll wake to find my son running Kabam in the future:)
And you'll have 4 choices:
The Cybertronianhood of Steel
The Transformer Men
The Robotic Road
The Kabam Institute
You have some choices here, The COS would destroy The employees and the kabamstitute,(save the game)
The Robot Road saves the good kabam employees and destroys the kabamstitute.(save the game)
The Transformer Men would have you destroy the Kabamstitute but they would also have you assist the multiple cities on
the planet cybertron that need your help.
The Kabamstitute would have you make the game boring and destroy the community with no new content.
And then you get a synthetic son in the end.
Aside from that all, i believe there should be a name change thing, as others suggested. Perhaps a currency that you use to alter your In game name. I really like some of the suggestions here.
Please do mercy! Lol 😂
Thanks!
Now you made me think about my new username...
Thank Primus!
I can finally name myself Mild Comedy!
I dont have to finally have a name that looks like I breakdanced on my phone!