Network connection

I started playing this game and love it, but once I connected my game to a kabam account I can no longer play. When I go to start a story mission I get the network connection error. My connection is fine, everything else works, every other game works. Even this game works when I start over and play without a kabam account. Any ideas how to fix this issue? My device is compatible and updated. The only support response I've gotten was standard generic reply
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Comments

  • ModrikModrik Posts: 2
    If I'm not signed into kabam I can play just fine. Dumb.
  • cabuckncabuckn Posts: 9
    Same here. Signed in to my kabam account and it's saying network connection error. Frustrating because I enjoyed it
  • That certainly isn't what should happen. :neutral: Can you please try closing the app, then swiping to close the recently opened apps, and try again? If this continues, please post some additional information so we can get our team looking at it! We'll need:

    Make/Model of Device:
    Current OS Version:
    Current Game Version:
    Is this happening on WiFi or Cellular Data (or both):
    Troubleshooting steps you've tried so far:
  • cabuckncabuckn Posts: 9
    Shut the app down same issue.

    Device:iPhone 7 +
    OS: 10.3.2
    Version: 1.1.1

    Happens on all types of connections.

    I've closed and reopened the app. I've tried turning off gamecenter. I've uninstalled entirely and reinstalled. I've done several phone reboots.
  • cabuckncabuckn Posts: 9
    9a89j2p9p2jl.png

    Screenshot from my device. Posting via mobile so hopefully it works.
  • Hey All,

    The team is currently investigating this situation.

    @cabuckn, our records show you have now been able to log in. Is this the case?
  • cabuckncabuckn Posts: 9
    I've been logged in. It's when I logged in I started getting the errors.

    I still cannot play.
  • cabuckncabuckn Posts: 9
    This happens after about 1 minute of being "in game". s3qlg24laro7.png
  • Cash_VickCash_Vick Posts: 7
    So now I'm posting on this thread too.

    I AM HAVING CONNECTIVITY ISSUES.

    I haven't been able to play the game for over 15hrs now. I am able to log in and always have. Everytime I touch any button on the screen in the game the game freezes. If I do nothing long enough, the game says I have lost my connection.

    There is an alert at the bottom of my screen that says "Problems connecting to network. Please check your connection."

    I am on an iPhone 7 Plus which is running IOS 10.3.2. I have tried connecting via cellular LTE network and also several different wifi networks.

    I am having zero connection issues with any of the other apps I run on my phone. So this is on Kabam's end.

    I have tried closing the app and restarting it, restarting my phone, and also deleting and then reinstalling the app. So far none of these things have worked.

    I am missing out on a lot of play time and A LOT OF REWARDS from the arenas and also I am being kept from helping in my Alliance Mission. I don't know what else I can say.
  • Cash_VickCash_Vick Posts: 7
    Here are photos of the alert on screen.585eqexkb8bo.png
  • Cash_VickCash_Vick Posts: 7
    biuyatwmbpg5.png
    Another photo.
  • Cash_VickCash_Vick Posts: 7
    Guess there is no development...
  • ValheruValheru Posts: 7
    I've got the issue but noticed it's account specific. On my level 25 account it was working without an issue but my 4 yr olds level 30 account wouldn't connect. So I logged into my device with his account and boom I got the same problem. It's definitely account specific cause now I can't log out of the faulty account so have two devices down at the moment.
  • ValheruValheru Posts: 7
    It's probably a good thing cause I was probably spending too much money on both accounts. This break will probably serve a good purpose lol.
  • bluedreamerbluedreamer Posts: 6
    I'm having the same problem but when I open it up, it says connect problems and I've done everything possible, trying the app on a different device and still have the same problem. I'm missing out on a lot and hopefully you fix this problem soon. It's getting annoying and I would like to play the app...
  • Cash_VickCash_Vick Posts: 7
    Can an admin or someone give us an update?
  • ValheruValheru Posts: 7
    Must have something to do with the server maintenance. I'll wait til admins have had a chance to find it what's happening and get it fixed, will go watch some porn or something
  • ValheruValheru Posts: 7
    Btw can login and use a bit more of the game now just can't do much
  • bluedreamerbluedreamer Posts: 6
    Yeah same, I can do a little more but it will freeze up after you do something.
  • Cash_VickCash_Vick Posts: 7
    Still no update? This is getting a bit ridiculous.
  • ValheruValheru Posts: 7
    Any chance you could log out my accounts. Going to log in a different account to play while u guys try to fix this.
  • bluedreamerbluedreamer Posts: 6
    Any update on the app?
  • KingChris2KingChris2 Posts: 87
    edited June 11
    Any update on the app?

    Probably in Wednesday there going to be a update for the game.
  • PJ1983PJ1983 Posts: 1
    Fingers crossed that solves it as I've been having the same problem since the 9th as well!
    Support ticket logged, but as with others on this thread have only received generic responses with generalised "advice" that anyone would have already tried prior to contacting support in the first place!

    Here's hoping!
  • ValheruValheru Posts: 7
    I don't mind if you can't fix the issue so if it makes it any easier just refund all my purchases on my account. Thank you.
  • cabuckncabuckn Posts: 9
    Just installed the update for iPhone. Still having these issues. It's been a week. I think I'm going give up. I trusted that this update would fix these issues.
  • MaxBebopMaxBebop Posts: 200
    The update is not live yet
  • cabuckncabuckn Posts: 9
    So it lets us download it and install it? When will it go live?
  • MaxBebopMaxBebop Posts: 200
    15 mins
  • cabuckncabuckn Posts: 9
    It's live. I'm in game now. Thanks Kabam
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