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Raiding and disconnecting
Tfpsoundwave
Posts: 152
So today I've noticed while raiding I lose connection, despite having full bars, and great connection? Its happened with both data, and wifi, 4 times in total today, all during an active raid. Phone type is Samsung galaxy a5 from 2017
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What's happening is some error at the end of a raid that's causing a disconnect, but upon returning to the raid you have now lost the raid and your medals. Like Tfpsoundwave mentioned it is happening even though we have full service, personally I had full bars, I switched wifi on (during the locked screen saying connection lost) which had a full connection, yet I still got a DC.
There have been multiple reports in our alliance group of this happening just as you kill the last bot in the raid, the weird part is even though there is plenty of time left to continue a raid if it was like a normal disconnect, you still get a loss after going back in right away.
This is eerily similar to when we had a few players with a raid hack out there, i'm not saying it is a hack but it's not a normal disconnect.
Upon sending a ticket and trying to follow up with support they just closed my ticket even though I was still engaging in a convo…
In my scenario I was about to pass 2500 medals and the loss dropped me back to 2450, and with the amount of quintessa bases present it took a bunch of raids to gain that back. I lost raid chips, knight shards due to being in a lower bracket, raid event points for the alliance, and energon as I was spending on shields and extra raids prepping for yesterdays raid store bonanza.
Hopefully this is addressed more seriously because the support I got in game was pretty poor
Thanks,
Canuck33
This happened to me a few times. Each time it was always a very low powered base that had tons of chips for the win and once you kill last bot you get disconnected. Kill game and come back and you take a loss.
Very very fishy....
So why don't you guys message each other and compare notes and see if it's the same base? Report back with your findings (not the commander name).
Why is support so seemingly out-of-touch and inept? This same thing happened to most of my other support requests in both MCOC and here. At least act like you care and ask someone if you don't understand the issue. Slamming the door in the customer's face is bad for business.
Because this was a Quintesson base, it cannot be anything player related, so this is definitely an issue with the game. Having to raid a Quintesson base for a pitiful amount of raid chips and no medals already feels like a waste of time and the raid ticket. But getting no rewards at all due to this issue makes it even worse
Same here, disconnected after killing the boss.
17min remaining
Not happy at all
Already raiding quintesson is a pain when you want to rob the store, with this bug, it's too much
thanks
To those who haven't posted it yet. can I get your device information and OS version please? Thank you!
Moto G6 (4GB RAM/64GB int storage)
Android version: Android 8.0.0
Android security patch level: January 1, 2019
The disconnects happen over WiFi (sitting about 12 ft from router) or Mobile Carrier.
ios 12.1.4
mine happened on data, flipped to wifi to try and regain connection but didn't matter
thanks for taking it seriously
iPhone SE
iOS 12.1.4 (I didn't upgrade to the lastest version yet)
I was connected through WiFi as well.
Fortunately, the only disconnect of this type I had was the one I posted about above. I had a similar disconnect happen today though, when ranking up a bot. I ranked a 3* bot up from R2 to R3, but had a disconnect after hitting the 'Rank up' button. After reloading the game, the bot was properly ranked up, but I did not get credit for the monthly objective. I don't really care about that of course (I'll likely rank up plenty of other 3* bots next month), but I mentioned it here because this issue seems related.
right now, I just got kicked off and can't log back in
We definitely want to get this solved ASAP.
@Voltron -- Can you try Uninstalling and Reinstalling to see if that fixes the login issue, please?
Loss of chance at medals and over 60k in chips
Not very happy
Please fix this
https://forums.transformersforgedtofight.com/discussion/8363/raiding-and-disconnecting#latest
It's been more of a nuisance, at least 3 times today.