Promo does not appear in Energon store

Jiajialiangtei

When click on Act On, promo does not appear in energon store although valid until 11th May

Kabam Miike

Is this still occurring? If so, can you try accessing the Energon store the regular way (by clicking on your energon supply numbers in the top right corner of the page) and seeing if it is live there?

Jiajialiangtei

Tried and it still does not appear. Even restarted the game

Kabam Miike

That's odd. Are you on our 1.0 build on an iOS device?

Jiajialiangtei

Yes I am. Only the bumblebee promo appears, not magnus one

Kabam Miike

Could you send a screenshot of the Energon store as you see it for us to take a look at?

Jiajialiangtei

screenshot of store

Jiajialiangtei

screenshot of message

Kabam Miike

The only thing I can think of trying is deleting and reinstalling to ensure that you are on the latest build, but if that doesn't work, I'll escalate further with the team

Jiajialiangtei

It worked! Thank you for the assistance!