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Not working
Goldenfreddyn
Posts: 4
I keep trying to load my game up after the new update just came out but it won’t load it keeps saying there is an unknown error that happens every time I load it up and I can’t even download the new update I love this game to but I can’t even play it and I am connected to a good WiFi source and it still say to check my connection if anyone else has had this problem and solved it please help me out here
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Comments
And hit it with a hammer
- Try turning airplane mode on and then off.
- Close out of the app, reboot device, try logging in again.
- On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
- Uninstall the game, then reinstall.
Additionally, if you haven't already, can you please provide some more details regarding this issue?
- Device make and model:
- Operating System Version:
- Game version installed:
- Specific location the issue is occurring:
- WiFi or Data (if Data only, Carrier as well):
- Using a VPN (if so, are you able to connect without the VPN):
- Troubleshooting Steps Taken to attempt to resolve the issue/results:
Our QA Team does review the Forums as well as bug reports which are submitted directly to our Support Team. Thank you very much for providing as much detail as possible, as this will help our Teams to determine the cause as well as a possible resolution.
The hammer worked, didn't it!
I bet it did!