Resolution coming for Monthly Objective Issues

Commanders,

Recently, we have experienced some technical difficulties with our Monthly Objectives. Some players did not receive the set of Wheeljack Objectives until much later than others, and some had their progress reset.

At this time, we have a fix coming for both of these, but still need to do some work to implement them. We will be working to trigger your objectives one-by-one over the next week. This is a manual process, but will get you all back to where you should be, regardless of if you missed out on some objectives because of them not turning over at the correct time, or because some of them reset and you lost progress.

This is a fairly labour intensive process, and will take us some time, but we will ensure that all of the objectives you should have completed will be rectified, with a couple exceptions. This means that if you had ranked up your Wheeljack to Rank 5, but only received the objective for taking him to Rank 4 and to Rank 5, you’ll get the objectives for previous ranks as well.

Unfortunately, it is not possible for us to progress the “Win 10 Arena Fights with Wheeljack” or the “Win 10 Solo Mission Fights using Wheeljack” Objectives. You will have to complete those fights again if you would like to trigger the Monthly Objectives for them.

While we start to do all of this, we are also going to be resetting the price of Wheeljack in the store for both the 3-Star and 4-Star Versions to 10,000 and 100,000 respectively. We’ll also be giving everybody 110,000 Wheeljack Chips. This should take some of the pressure off of having to get certain objectives, and let you focus a little more time on the ones listed above that we can’t manually process on our end.

This will all take some time to complete. You can expect the Chips and price reset later this week, but might have to wait for the fix to your objectives to occur. If by this time next week, you have not received the fix, please contact our support team.

Thank you all for your patience as we worked to resolve this issue. It is now safe for you to resume playing as normal, and collecting more objectives if you wish.
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