Promo does not appear in Energon store

Comments

• Kabam Miike Posts: 1,892Administrator ›

  April 2017

  Is this still occurring? If so, can you try accessing the Energon store the regular way (by clicking on your energon supply numbers in the top right corner of the page) and seeing if it is live there?

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• Jiajialiangtei Posts: 6

  April 2017

  Tried and it still does not appear. Even restarted the game

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• Kabam Miike Posts: 1,892Administrator ›

  April 2017

  That's odd. Are you on our 1.0 build on an iOS device?

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• Jiajialiangtei Posts: 6

  April 2017

  Yes I am. Only the bumblebee promo appears, not magnus one

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• Kabam Miike Posts: 1,892Administrator ›

  April 2017 edited April 2017

  Could you send a screenshot of the Energon store as you see it for us to take a look at?

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• Jiajialiangtei Posts: 6

  April 2017

  
  screenshot of store
  

  IMG_1195.jpg 474.1K

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• Jiajialiangtei Posts: 6

  April 2017

  
  screenshot of message

  IMG_1193.PNG 836.6K

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• Kabam Miike Posts: 1,892Administrator ›

  April 2017

  The only thing I can think of trying is deleting and reinstalling to ensure that you are on the latest build, but if that doesn't work, I'll escalate further with the team

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• Jiajialiangtei Posts: 6

  April 2017

  It worked! Thank you for the assistance!

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