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Game’s Down 03/27 [Investigating]

VavatronVavatron Posts: 843
edited March 2019 in Bugs and Known Issues
Is the game down?
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    serdoodserdood Posts: 115
    Looks like it I can't login on any accounts
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    DrekDrek Posts: 21
    Kept disconnecting me and won’t login now so I’d say yes
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    PeasPeas Posts: 74
    For me it is.
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    GeorgieGeorgie Posts: 12
    It's down for me too
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    VavatronVavatron Posts: 843
    edited March 2019
    Well, the new calendar announcement looks pretty cool.
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    dviebdvieb Posts: 1
    yep i have the same problem now
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    VavatronVavatron Posts: 843
    @Kabam Miike @Kabam Vydious
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    Kabam VydiousKabam Vydious Posts: 1,758
    Hey y'all!

    We're aware and getting this looked into so we can get things running ASAP. Sorry for the inconvenience!
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    Kabam VydiousKabam Vydious Posts: 1,758
    Kabam Vydious wrote: »
    Hey y'all!

    We're aware and getting this looked into so we can get things running ASAP. Sorry for the inconvenience!

    Disregard! Everything is a go! You should all be able to get back in now. :)
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    serdoodserdood Posts: 115
    And it's back...
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    Hijacker2531Hijacker2531 Posts: 538
    Kabam Vydious wrote: »
    Kabam Vydious wrote: »
    Hey y'all!

    We're aware and getting this looked into so we can get things running ASAP. Sorry for the inconvenience!

    Disregard! Everything is a go! You should all be able to get back in now. :)

    Proud of y'all. Fast like bolt.
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    serdoodserdood Posts: 115
    It's happening again.
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    BlackRazakBlackRazak Posts: 2,812
    edited March 2019
    In the middle of effing raids.
    I get raided, when i revenge, it goes to enemy base, i win my 1st fight, then FC and lost life, enemy back to 💯.
    Repeat.
    l03osfk7uw6b.png
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    Check my play logs.
    You owe me medals, bot chips @Kabam Miike @Kabam Vydious
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    DreamBlissDreamBliss Posts: 107
    Yeah, the disconnections have started for me as well. But I agree, the new announcements are cool! Excited about the new calendar!
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    SkBirdmanSkBirdman Posts: 391
    Yeah Im getting this too.
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    Kabam VydiousKabam Vydious Posts: 1,758
    We're on it! Thanks, gang!
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    BlackRazakBlackRazak Posts: 2,812
    @Kabam Vydious sorry for the tantrum.
    I'd been on a raid streak and was within touching distance of 2K medals.
    Infuriating.
    Could i at least get back what i owned?
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    TheBeastInsideTheBeastInside Posts: 429
    Lost my arena series due to multiple disconnect during one fight.
    Twice.
    (Yeah, I'm lazy, playing with a sandbag)
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    ericolorericolor Posts: 3
    no I cannot log in yet
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    GungnirGungnir Posts: 81
    Arrghh. Just finishing up Master 3.2, game bombed out against Cyclonus mid fight with a disconnect error, So had to fight him again but lost Galvatron in the process. Then same happened against Prime, lost Rhinox this time. Used up 90 + energon on health restores... For nothing.
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    M00NM00N Posts: 30
    edited March 2019
    Last fight with galvatron on master and these involuntary disconections are effing up my sanity, not to mention the 300 energon that I am wasting just to end this bastard, adding that to losing half the hp every 20 secs in the fight is so frustrating god damnit.
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    Jazz444Jazz444 Posts: 2,021
    @Kabam Miike @Kabam Vydious
    I lost a raid ticket due to the crashing
    And when I’m fighting I get pushed off the app
    And when I’m opening crystals I get pushed out of the F2F App 😐
    All I can say is help! Lol 😂
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    Mufc14Mufc14 Posts: 643
    Can’t login
    1okif3lzsyfn.jpeg
    wq6s6cfh8a6q.jpeg
    ctnl8d3xaj9d.jpeg
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    BlackRazakBlackRazak Posts: 2,812
    edited March 2019
    Why do i still get raided during an outage?!?!
    How is this even possible
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    Kabam MiikeKabam Miike Posts: 1,892
    Hey All,

    If you were affected negatively by this issue and lost Raid Tickets or Medals, please reach out to our support team. They will be able to give you a hand.
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    Bntyhntr3232_Bntyhntr3232_ Posts: 3,088
    I was experiencing multiple glitches...I have screenshots


    co8brrknlnv8.jpg
    I was stuck on this screen for about a minute


    fi622q7rp72q.jpg
    And what the heck is this XD I didn't seem to get 61 sparks
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    TheBeastInsideTheBeastInside Posts: 429
    edited March 2019
    I wrote to the support as you suggested @Kabam Miike
    They answered with a generic message, stating to check my device...
    Is this some kind of a joke ?

    Anyway. Coming back to my arena.

    Edit: came to my arena, this time the crash is the usual one on my phone, stuck on the loading screen when launching the fight.
    Reboot the game.
    And tada....
    9att38gn3h8e.jpg
    Probably due to the high number of disconnect I already had.
    Third loss today I m fed up

    Yes I know, I should not sandbag. But still
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    Kabam VydiousKabam Vydious Posts: 1,758
    Hey @TheBeastInside, can you please message me with the ticket number from your conversation with support?
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    BlackRazakBlackRazak Posts: 2,812
    edited March 2019
    @Kabam Vydious @TheBeastInside i ALSO SENT A TICKET #05096185...
    With the generic "We've received your issue, We're eager to help etc" message.
    I actually lost 240 Raid Medals over this.
    Down to 1602.
    It's the non-response that kills you, as previous bugs have yet to be compensated.
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    BlackRazakBlackRazak Posts: 2,812
    edited March 2019
    Hahhaahahah
    I received a reply, they don't seem to realise there was an outage 24hr ago, which buggered raids, missions, etc.

    Plus love the "we can't compensate you, are you sure it's our fault?" line of answering.

    THEN ASK YOU TO FILL IN ANOTHER TICKET

    Slow clap, for outstanding communication between mods and devs.

    @Kabam Vydious i already do a job for you lot regarding compatible devices.
    Least you could do is get it through their heads that it was a shortage affecting many players, instead of that insufferable response.
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