The same thing is happening for me for the last 2 days too. I’m an iOS user so whatever the bug is, it also happens now in Apple devices too. @Kabam Miike can you help us with this problem Mike? No matter how many times I restart, it doesn’t work. We can’t obtain ad energy and mission energy as intended.
After further talking this over with the team, I wanted to touch base on how this can happen every so often. We mentioned this in our announcement about the Energy Ads, this is due to it not having an add to share with you immediately. However, it should clear up after a bit and an ad should be viewable.
With that said, if you are seeing this constantly and continuously with no change please let us know for how long so that we can investigate further.
it's been more pronounced after the 6.0 update. yesterday was the first day (for me) to stop completely on my Andriod (Note 8). prior to yesterday, i had to restart the game for the ads to kick in.
ads were not available since the 5 pm (PT) recharge. i checked this morning (6 am PT) and the ads still didn't work - so I logged in with my iOS phone to activate the ads.
After further talking this over with the team, I wanted to touch base on how this can happen every so often. We mentioned this in our announcement about the Energy Ads, this is due to it not having an add to share with you immediately. However, it should clear up after a bit and an ad should be viewable.
With that said, if you are seeing this constantly and continuously with no change please let us know for how long so that we can investigate further.
What constitutes "constantly and continuously"? 1 out of potentially 7 available a day? A day with nothing? Two days with nothing?
As I asked in one of the two current threads on this, any chance the mission energy can be unlocked if the ads are unavailable? All of the "hard" storyline and spotlight maps are such energy sinks that you can only run once every 6 hours. On top of that, some of them have lanes that need that extra 9 energy or a 7th hour to finish.
After further talking this over with the team, I wanted to touch base on how this can happen every so often. We mentioned this in our announcement about the Energy Ads, this is due to it not having an add to share with you immediately. However, it should clear up after a bit and an ad should be viewable.
With that said, if you are seeing this constantly and continuously with no change please let us know for how long so that we can investigate further.
The ads for the energon finally came through but the energy has not worked in over a day, starting day 2 and still not functioning as intended.
This is continuing on day 4 here. None of the ads nor energy refill is working on IOS 11.3 (Latest version). Though it didn't work on the previous version as well. We are losing out on valuable energon and energy refills. Please increase the urgency of this problem.
This is apparently a issue with the game code, because I was just logged in on iOS, no ads available for mission energy recharge, closed app three times, still same. Logged in with my android device, and the ad's there.
This is apparently a issue with the game code, because I was just logged in on iOS, no ads available for mission energy recharge, closed app three times, still same. Logged in with my android device, and the ad's there.
It's happening on Android too. I can't access my energy refill. It's at 1/1 but greyed out so that I can't choose it. The energon ads work fine though for me.
Yesterday both energy and energon ads worked for the Note 8. I had to do a couple restarts for the ads but it worked. This morning, the energy ad didn't work. I waited for about 30 mins and it still didn't work with restarting (multiple). I had to go to work so I logged in with my Iphone 6 to activate the ad.
Guys it has almost been a week. Please fix this issue. We can’t get mission energy as well. It sucks when you have to wait an additional 45 mins for that 9 energy to finish the mission.
no ad blocker. I also thought it was maybe due to an ISP blacklist so I switched networks (home ISP, work ISP and phone carrier) - all the same issue.
Update: Energy ads works most of the time now. I noticed it's usually in the evening if it stops working. Only the first Energon ads works. I tried waiting to see if the other ads come back but only 1 day did that work (w/ restarts too). The other times, it never came back (w/ restarts) so after a couple hours I switched to my iOS phone to activate the ads.
For starters, thank you all for your patience while we looked into this. We definitely understand how frustrating this can be and we wanted to figure out what was going on with it.
After checking into this we were able to determine that due to how our ad partners work we may not always have an ad to share depending on your region or device. This is out of our control as it's on our ad provider to determine if there is a proper/suitable ad to display. I apologize that I don't have news y'all would've liked to hear, but this does mean that ads should pop every so often if you aren't seeing them in that moment.
Comments
Are any of you still having issues?
As of the new patch I am having the same problem and is becoming harder and harder for it to allow me to watch them
1 mission energy charge available, "claim now" dialogue button not present
After further talking this over with the team, I wanted to touch base on how this can happen every so often. We mentioned this in our announcement about the Energy Ads, this is due to it not having an add to share with you immediately. However, it should clear up after a bit and an ad should be viewable.
With that said, if you are seeing this constantly and continuously with no change please let us know for how long so that we can investigate further.
ads were not available since the 5 pm (PT) recharge. i checked this morning (6 am PT) and the ads still didn't work - so I logged in with my iOS phone to activate the ads.
this is for both energy and energon
What constitutes "constantly and continuously"? 1 out of potentially 7 available a day? A day with nothing? Two days with nothing?
As I asked in one of the two current threads on this, any chance the mission energy can be unlocked if the ads are unavailable? All of the "hard" storyline and spotlight maps are such energy sinks that you can only run once every 6 hours. On top of that, some of them have lanes that need that extra 9 energy or a 7th hour to finish.
The ads for the energon finally came through but the energy has not worked in over a day, starting day 2 and still not functioning as intended.
Agreed, I was able to pull the energy refill once in the past three days now.
It's happening on Android too. I can't access my energy refill. It's at 1/1 but greyed out so that I can't choose it. The energon ads work fine though for me.
Thanks for the quick responses back. We went ahead and bumped this with the rest of the team, we'll be investigating it thoroughly.
Yesterday both energy and energon ads worked for the Note 8. I had to do a couple restarts for the ads but it worked. This morning, the energy ad didn't work. I waited for about 30 mins and it still didn't work with restarting (multiple). I had to go to work so I logged in with my Iphone 6 to activate the ad.
(I have to disable Adaway to be able to see the inapp ads)
Update: Energy ads works most of the time now. I noticed it's usually in the evening if it stops working. Only the first Energon ads works. I tried waiting to see if the other ads come back but only 1 day did that work (w/ restarts too). The other times, it never came back (w/ restarts) so after a couple hours I switched to my iOS phone to activate the ads.
For starters, thank you all for your patience while we looked into this. We definitely understand how frustrating this can be and we wanted to figure out what was going on with it.
After checking into this we were able to determine that due to how our ad partners work we may not always have an ad to share depending on your region or device. This is out of our control as it's on our ad provider to determine if there is a proper/suitable ad to display. I apologize that I don't have news y'all would've liked to hear, but this does mean that ads should pop every so often if you aren't seeing them in that moment.