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Assets not loading properly
ktomov
Posts: 216
Okay now. I own my Poco for about a week and the game was running perfectly fine, up until now. I've just updates its Android from 8.1 (Oreo) to 9.0 (Pie). The game is still running smooth, but some of the assets are not loading anymore.
Dunno if this is server side issue and the assets are not send to my device or the game itself has issues with 9.0
Things I've done so far trying to resolve the issue:
1) Cleared game's cache - issue still there
2) Completely uninstalled the game and installed it again from play store - issue still there
3) Tried the same thing as 2 but this time on LTE not on WiFi - issue still there.
Does anyone have any suggestions to what I can try to force the game to load the missing assets?
Screenshots:
1) Missing bot images
2) Missing sparks images in stash
3) Missing sparks in vault
@Kabam Miike can I help in some way to try and figure where this issue came from?
Dunno if this is server side issue and the assets are not send to my device or the game itself has issues with 9.0
Things I've done so far trying to resolve the issue:
1) Cleared game's cache - issue still there
2) Completely uninstalled the game and installed it again from play store - issue still there
3) Tried the same thing as 2 but this time on LTE not on WiFi - issue still there.
Does anyone have any suggestions to what I can try to force the game to load the missing assets?
Screenshots:
1) Missing bot images
2) Missing sparks images in stash
3) Missing sparks in vault
@Kabam Miike can I help in some way to try and figure where this issue came from?
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I decided to try the game on my iPad Mini 4 (worth noting it was downloading an update before I could start the game) and Scorponok did show up during the cutscene and thumbnail on that device. So, I thought I would reinstall the game to try to fix the issue on my phone.
Then, the problem escaladed.
None of the images in the game were loading.
And when I tried to select fight mode in the game...
The stats on the top changed, but everything else was frozen.
I tried to reinstall the game again, but try a new game instead of continuing the game, and this happened:
The artwork was still missing.
Even rebooting my phone, reinstalling the game and continuing the game doesn't resolve the artwork issue.
As a result, I can't play on my OnePlus anymore, but instead on my iPad, because the game isn't working on it anymore.
I think my phone may have skipped loading some assets.
I keep seeing a spinning cog wheel in the game for all of the artwork.
Worth noting that my iPad Mini 4 is running iOS 12, and its file size update was much larger than what it was for my OnePlus. I think the last updated could have done something.
That is weird.
SD845 by any OEM aloud be working 100%.
That being said, the new update is FULL of graphical glitches.
Shouldn't stop functionality.
Kabam, explain.
Too many devices running 845.
And no matter how many times I reinstall the game, it won't fix the problem.
Hopefully, all of these problems will be fixed soon.
SD845 phones like the OnePlus 6 also suffering the same issue.
And at the same time, ENTRY LEVEL SoCs now reporting asset artifacts in-fight.
Also graphical GLITCHES with Scorponok.
It looks like the game lack some permissions under Android Pie and can't write or read from /storage/Android/data/org.kabam.bigrobots
Hope you'll take some action ASAP as I don't have second device where the game is running and currently it's unplayable.
Other thread: https://forums.transformersforgedtofight.com/discussion/6751/game-doesnt-work-on-my-phone-anymore
Not just the last update. I was on 7.1.2 and found backup of 7.1.1, even with it, the game still failed to load the needed files, but it's still connected to Pie and the last update as I don't experience such issues on 7.1.1 and 7.1.2 on Oreo
Did issue occur for you during the time Megatronous was a featured character?
Scorponok is coated in Red energon
No it's worse. He's been infected by the Hate Plauge! Everyone run!
Gonna wait now until an official response occurs...
That's sirious issue
You are correct. I apologize for getting this off topic. But, I've never seen not load up anything. Usually I have the game freeze for 20 seconds on a loading screen once before playing or I get that awful blue screen. That is a rather odd that yours aren't loading. @Kabam Miike are you gonna acknowledge @ktomov''s problem and address it?
Tl:Dr They are in a cache folder that's not getting new assets on Android pie. Any assets you had before the update we're still there. But uninstalling and reinstalling removed them completely. Seems to be an issue with retrieving these files from the server when needed to cache for the first time.