Ads won't load

ScottScott Posts: 37
edited January 23 in Bugs and Known Issues
I have problems in advertising to get energon, I have several days that I do not see the option in the game, I even uninstalled and installed the game and nothing. @Kabam Miike @Kabam Vydious any comment on this?

Comments

  • Darm0kDarm0k Posts: 2,035
    I think they've said in the past that ads depend on if they're available in your area. Before it used to just be grayed out. Maybe in a recent update they made the button invisible if nothing is available. What is your ad button like for getting more mission energy?
  • ScottScott Posts: 37
    Darm0k wrote: »
    I think they've said in the past that ads depend on if they're available in your area. Before it used to just be grayed out. Maybe in a recent update they made the button invisible if nothing is available. What is your ad button like for getting more mission energy?

    Like this @Darm0k nla74rwws909.png

  • BlackRazakBlackRazak Posts: 2,647
    @Scott what device you using man, and where are you based.

    Here's why I'm asking:
    On a moto c plus (MT6737) and iPhone 7+ (A10), the ads are usually either greyed out or missing entirely.
    A soft reboot SOMETIMES helps.

    But i never encounter this issue with a myriad of devices, including OTHER mediatek based phones.
    (moto e5+, moto g5s+, moto x4, moto z2, moto z2F, moto z3, moto z4, moto g7 power, moto ONE, moto one macro (P70), moto m (P15)...)
  • ScottScott Posts: 37
    BlackRazak wrote: »
    @Scott what device you using man, and where are you based.

    Here's why I'm asking:
    On a moto c plus (MT6737) and iPhone 7+ (A10), the ads are usually either greyed out or missing entirely.
    A soft reboot SOMETIMES helps.

    But i never encounter this issue with a myriad of devices, including OTHER mediatek based phones.
    (moto e5+, moto g5s+, moto x4, moto z2, moto z2F, moto z3, moto z4, moto g7 power, moto ONE, moto one macro (P70), moto m (P15)...)

    I use a LG G6 Plus, Mexico, and I didn't have that issue before, it'a about a week I'm having this issue
  • Darm0kDarm0k Posts: 2,035
    Scott wrote: »
    Like this @Darm0k nla74rwws909.png

    lol, that’s messed up. If they didn’t change it to that from being grayed out, I’d email support. Maybe just email support anyway.
  • NightpathNightpath Posts: 529
    That occasionally happens to me when the entire button vanishes. A few restarts fixes the issue for me, and the button reappears.
  • ScottScott Posts: 37
    @Kabam Miike @Kabam Vydious any comment on this?
  • HalloweendmHalloweendm Posts: 388
    Close out the game completely and restart it. I've had this happen to me from time to time and once the game reloads, the ads are back (at least for me).
  • Close out the game completely and restart it. I've had this happen to me from time to time and once the game reloads, the ads are back (at least for me).

    For now give this a try. I'll discuss it with the team to see what's going on.
  • ScottScott Posts: 37
    Close out the game completely and restart it. I've had this happen to me from time to time and once the game reloads, the ads are back (at least for me).

    For now give this a try. I'll discuss it with the team to see what's going on.

    Thank you @Kabam Vydious , I already did that, and it appears sometimes, but other won't load.

    I would greatly appreciate the follow-up of this problem, because in the end, it continues to fail, I have lost several energy recharges due to this situation. Regards!
  • Hey!

    So I was able to talk with the gang about this one and it seems like the mysterious case of the vanishing ad button DEFINITELY isn't something we want happening. We're hoping to have a fix slotted for it one of the sooner updates.
  • ScottScott Posts: 37
    Hey!

    So I was able to talk with the gang about this one and it seems like the mysterious case of the vanishing ad button DEFINITELY isn't something we want happening. We're hoping to have a fix slotted for it one of the sooner updates.

    Well thank you very much @Kabam Vydious ! I hope this problem can be solved as soon as possible, thanks for your attention and prompt response! Regards!
  • ScottScott Posts: 37
    @Kabam Vydious , @Kabam Miike
    Is there any news regarding this problem? I keep missing the opportunity to get energon.
  • Luckas22Luckas22 Posts: 47
    pqqc6syncpb1.png
    As much as I go out and enter the games, the ads never skip me and if they appear it is only once and they disappear again, I have been doing it for a while and it is annoying
  • ScottScott Posts: 37
    @Kabam Miike @Kabam Vydious any update with this problem? I keep loosing chances to get energon
  • Same here...a lot of energon lost now...
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