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Ads won't load
Scott
Posts: 53
I have problems in advertising to get energon, I have several days that I do not see the option in the game, I even uninstalled and installed the game and nothing. @Kabam Miike @Kabam Vydious any comment on this?
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Like this @Darm0k
Here's why I'm asking:
On a moto c plus (MT6737) and iPhone 7+ (A10), the ads are usually either greyed out or missing entirely.
A soft reboot SOMETIMES helps.
But i never encounter this issue with a myriad of devices, including OTHER mediatek based phones.
(moto e5+, moto g5s+, moto x4, moto z2, moto z2F, moto z3, moto z4, moto g7 power, moto ONE, moto one macro (P70), moto m (P15)...)
I use a LG G6 Plus, Mexico, and I didn't have that issue before, it'a about a week I'm having this issue
lol, that’s messed up. If they didn’t change it to that from being grayed out, I’d email support. Maybe just email support anyway.
For now give this a try. I'll discuss it with the team to see what's going on.
Thank you @Kabam Vydious , I already did that, and it appears sometimes, but other won't load.
I would greatly appreciate the follow-up of this problem, because in the end, it continues to fail, I have lost several energy recharges due to this situation. Regards!
So I was able to talk with the gang about this one and it seems like the mysterious case of the vanishing ad button DEFINITELY isn't something we want happening. We're hoping to have a fix slotted for it one of the sooner updates.
Well thank you very much @Kabam Vydious ! I hope this problem can be solved as soon as possible, thanks for your attention and prompt response! Regards!
Is there any news regarding this problem? I keep missing the opportunity to get energon.
As much as I go out and enter the games, the ads never skip me and if they appear it is only once and they disappear again, I have been doing it for a while and it is annoying
We do, but it takes time to get it resolved. We have some ideas and believe to have fixed it slightly for now. If it isn't showing, you should be able to go to a different area of the game then return to see the button there.
This isn't a final fix and issues may still persist, but we're definitely still looking at it.
It isn't showing yet, but as you say, let's wait for final fix hopping you can get this as soon as possible, I'm still lossing chances to get free energon. Thank you @Kabam Vydious
@Kabam Vydious @Scott @Luckas22 when your device RAM is on high load, the device sometimes greys out the advert button.
Other times it's not even there.
Cache and RAM reliant, as well as data signal sensitive (weak WiFi or 3/4G).
When using a 6GB RAM moto x⁴ on android 9.0 with fast 4G, i have no issues.
In the exact same time and place, i ran F2F on a 2GB RAM moto c plus, same 4G data, and the adverts were grayed out.
A soft reboot of the moto c, plus switching on battery saver mode and killing other apps, solved this for me.
But hours later the moto c issues propped up again, due to Google Mobile Services reactivating, and eating into (the meagre) available RAM.
I'm sorry, but I'm not sure when I'll have an update on this.
I will keep waiting for you to find a solution to this problem, the only bad thing is that I keep losing the opportunity to get free energy and energon..